Return Policy

Last Updated: 01/04/2025

We follow a strict and transparent return/refund process.

1. Eligibility for Return/Refund

Product is eligible only if:

• It is defective,

• Wrong size received,

• Wrong product delivered.

NOTE: Used or damaged products cannot be returned.

2. Mandatory Step – Return Video Proof

Return/refund request will be accepted only when customer sends a clear product video on our official WhatsApp number.

Video must show:

• Full product

• Packaging

• Defect or issue

• Unboxing (if possible)

WhatsApp Number: [Your Number]

3. Approval Process

• Team verifies the video.

• Approval or rejection will be communicated on WhatsApp.

• Approved returns must be couriered to our address.

4. Return Shipping

• Customer must courier the product to our warehouse after approval.

• Return address will be shared on WhatsApp.

• Package must be in original condition.

5. Refund Process

Refund will be initiated only after we physically receive and inspect the returned product.

Refund method:

• Same mode as original payment (UPI/Bank/Wallet).

Refund timeline:

• 3–7 working days after product inspection.

6. Exchange Policy

Exchange allowed for:

• Size issues

• Product defects
  (Only after video proof and approval)

7. No Return/Refund For

• Used or worn products

• Products damaged after delivery

• Without video proof

• Return shipped without approval